Effective Date: Wednesday, March 24, 2021

This website is controlled by “BAUSCH HEALTH HELLAS SINGLE-MEMBER PHARMACEUTICALS SOCIÉTÉ ANONYME”, whose registered office address is Leoforos Pentelis 53, Vrilissia, Attica (“Bausch” or “we”) as the Data Controller.  This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer and disclose information relating to you (“Personal Data”) that we may obtain through this website. We process your Personal Data in compliance with the privacy and data protection laws in force in the European Economic Area and Switzerland.

This Privacy Policy applies to all Bausch & Lomb entities in Greece.

Collection and Use of Personal Data
Most of our services do not require registration. This means that you can visit our website without disclosing your name. However, some services may require that you voluntarily provide Personal Data that may include information such as your name, e-mail address or telephone number. We may collect and use these Personal Data to provide products, services and customer support, to invoice you for products and services you have purchased, to promote products and services which we think that may be of interest to you or to contact you for other reasonable reasons or for reasons we inform you about when we collect your Personal Data.
In some circumstances we may seek your consent for the collection and use of your Personal Data.  This will be the case, for example, for the use of certain cookies, for the use of your e-mail address or mobile phone number for advertising purposes, or when you subscribe to certain services (e.g., a regular newsletter).   You will always have the possibility of withdrawing this consent.  You can do so by using the contact details below.  

The Personal Data we collect is also used by us for internal purposes such as improving our products and promotions, managing customer accounts, learning about our customers’ needs and contacting customers for research and informational purposes.

We may process your Personal Data in the context of a corporate transaction and to protect our rights or property, to enforce our terms of use and legal notices and for the establishment, exercise and defense of legal claims.

We may process your Personal Data to meet tax, accounting and other legal obligations, for example, in the context of commercial transactions.  In addition, we process your Personal Data when required by law or compelled by court order or other binding decision.
Our website is not directed to minors.  However, if you are under 16 years of age, you must not provide us with your Personal Data without first obtaining the consent or authorization of your parent or guardian.
We will not use or share your Personal Data for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Data in this different manner.

Sharing Information

We may share your Personal Data for the purposes mentioned below with:

•    other entities of the Bausch Health group of companies (as per standard contractual clauses);
•    services providers in connection with the operation of this website and our company, including website hosting, the provision of technology related services, payment processing and authorization, shipment and distribution of ordered products, product returns and promotional material distribution - as per agreements on Data Protection,
•    public authorities, government regulators or other law enforcement officials and the courts, as required or permitted by law or when compelled by a binding order; and
•    other third parties in connection with a corporate restructuring, sale or assignment of assets, merger, or divestiture of Bausch or any of our subsidiaries or affiliated companies.

When sharing your Personal Data with entities located in countries outside the EEA or Switzerland that do not provide for an equivalent level of data protection, we will put in place contractual guarantees (e.g. standard clauses approved by the European Commission) in accordance with applicable data protection law. You can use the contact information below to request more information.  You can use the contact details below to ask for more information.

Data Security

We maintain appropriate technical, physical and organizational measures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your Personal Data, we cannot ensure or warrant the security of the Personal Data against unpredictable loss or unauthorized access.

Your Rights

Subject to restrictions under applicable law, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your Personal Data and not to be subject to automated individual decision-making.  Such requests can be addressed to the contact information below.

Data Integrity

We take reasonable steps to ensure that the Personal Data we collect is relevant for the purposes for which it is to be used and that the Personal Data is reliable for its intended use and is accurate, complete and current. However, in some cases we must rely on individual users to provide and maintain accurate Personal Data.  You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.

Retention of Personal Data

We will only retain Personal Data for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed.  We will delete Personal Data when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth in applicable law.

Changes to This Privacy Policy

If we make any material changes to this Privacy Policy, we will post a revised link on the home page of the website that indicates “Revised Privacy Policy” or a comparable notification about the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have been made.   You can also tell if this Privacy Policy has changed recently by reviewing the Effective Date posted at the beginning of this Privacy Policy.

Links to Other Internet Websites

The privacy practices set forth in this Privacy Policy are for this website and other specified activities only. Other websites hosted by third parties may have different practices.   If you link to or otherwise visit any other websites managed by third parties, please review the privacy policies posted at those websites. We have no control over those websites and are not responsible or liable for the policies and practices followed by third parties.

Contact us

If you have any questions about this Privacy Policy or our privacy practices you can contact us at Ten adres pocztowy jest chroniony przed spamowaniem. Aby go zobaczyć, konieczne jest włączenie w przeglądarce obsługi JavaScript..

If you have any concerns or complaints about our use of your Personal Data you can contact our Data Protection Officer at: Ten adres pocztowy jest chroniony przed spamowaniem. Aby go zobaczyć, konieczne jest włączenie w przeglądarce obsługi JavaScript..

If you believe that your complaint has not been dealt with properly, you may have the right to submit your complaint to the supervisory Personal Data Protection Authority of your country.


What is a cookie

This website uses cookies. A cookie is a text file containing small amounts of information that is downloaded on your device's storage mechanism when you access a webpage on the website, and that can subsequently be accessed by our web servers.  

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website.
The EU Directive 2009/136/EC states that we can store cookies on your machine if they are essential to the operation of this site, but that for all others we need your permission to do so.
Essential cookies: these are cookies that are either:
•    used solely to carry out or facilitate the transmission of communications over a network, or
•    strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze the behavior of the users on a website (“analytical” cookies) or cookies used for displaying advertisements (“advertising” cookies).

Types of cookies
Some cookies are essential for the website.
Our websites may also use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the sites are used so that we can keep improving them for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the services that we do.
Our web servers may passively collect data through the use of cookies and other means on your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the website, the Internet address of website from which you link to our website, the computer technology you are using and your movements and preferences on our website. We may also use such cookies to collect information in connection with future visits to the website (such as to remember username and password), to recognize you as a previous visitor and to track your activity on the website.
This information is not used to personally identify you but helps us to understand how visitors are interacting with our website. These statistics contain no Personal Data and are only used by our technical support staff and marketing teams for purposes of website administration. We reserve the right to use other technologies such as Internet tags, web beacons, and navigational data collection tools. We may combine data gathered through cookies and other tracking technologies with personal information, although when we do, we treat all such data as personal data for purposes of this Privacy Policy.
The following tables provide a summary of the cookies we use and the reasons we use them.


Name of cookie Provider Type of cookies Purpose Duration of the cookie
JSESSIONID Bausch + Lomb First Party Cookie / Essential Cookie Ensures that the network server identifies which session corresponds to which user and which products you have placed in your basket.  It also enables Bausch to check session lengths for an app. Session Cookie (lasts until the end of your browsing session or when you close your browser)
{random alphanumeric name} First party cookie First party cookie Initialize the user session on the website and provide the content End of the session
{random alphanumeric name} First party cookie Language cookie Cookies that allow websites to remember user informations such as language. 1 year


Bausch Health Hellas uses common evaluation techniques to analyze website traffic performance (IP address, date, time) and better adjust content to the customer needs. Aliased or anonymous data which do not allow for the generation of conclusions relating to individual visitors, are stored in order to prepare market analyses for the use of websites in the form statistical data (e.g. number of visits, average length of stay on a page, File saving frequency etc.). Bausch Health Hellas may use these cookies to statistically evaluate the use of the website. Depending on the browser settings, cookies are stored as text files on the user’s hard drive. Cookies allow us to collect information about your browser and the activities of your device on our website. You can decline to accept cookies, although setting options may differ depending on the browser you are using. You have the option to configure your Internet browser to notify you when you have received a cookie and to provide you with the choice to accept or decline to accept the cookie.

Google Web Fonts. Our website uses so-called web fonts provided by Google for the uniform display of fonts. When you access this website, your browser loads the necessary Web fonts into your browser cache to display text and fonts correctly. For this purpose, the browser you are using connects to Google’s servers. This is how Google gains knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online services (article 6 para. 1 lit. f GDPR).  If web fonts are not supported by your browser, a standard font will be used by your computer. Further information on Google Web Fonts can be found at and Google’s privacy policy:
DocCheck. We are allowed to publish on our website only specific information about the prescription medicines for some persons who are categorized as medical experts. To verify access authorization, we have to request proof of your professional capacity as per GDPR (article 6, para 1 lit. c) and the national legislation. For this purpose, we use the DocCheck Medical Services GmbH external service. Your connection data which is stored on DocCheck will be forwarded to DocCheck once, for verification purposes.

How to control cookies
You can disable cookies by changing the settings of your browser.
Note, however, that if you block the placing and accessing of these strictly necessary cookies, you will not be able to use the website, or we may not be able to provide the requested service.
You have the option to configure your Internet browser to notify you when you have received a cookie and to provide you with the choice to accept or decline the cookie.
Further, you have the option to block all cookies. To modify your browser settings, click on the help section of your Internet browser and follow the instructions.
To find out more about cookies, including how to see what cookies have been set and to disable them, visit